Nigeria’s number 1 online retailer, Jumia.com.ng, has in typical fashion attained yet another landmark in its 1 year of providing Nigerian shoppers with their best-in-class shopping experience. Coming from their launch in June 2012, jumia.com.ng has achieved the feat of over half a million friends on the social media platform Facebook, reportedly the fastest achievement in fan-base recorded in this part of the world. The Jumia Nigeria fan-base is spread across its ‘Jumia Fashion’ page for lovers of fashion looking to get information on latest trends and great deals on their favorite fashion items and the ‘Jumia General Merchandise’ page that offers its fans the exclusive opportunity to know more about the latest mobile, computing, household appliances etc with chances to win various giveaways through recurring trivia on the page by Jumia.com. One more fascinating thing about the pages is the connection Jumia.com.ng has established with its customers through its first class customer service and one on one interviews with various staff using this platform.
Quoting the Jumia co-founders Tunde Kehinde and Raphael Afaedor, “It’s amazing how our numbers have grown geometrically across board in just 1 year of operations. We have ceaselessly achieved various milestones, an indication of our dedication to our customers, excellent customer service, large assortment of products and our excellent service deliveries across the nation. First it was our website becoming the 4th local content site in Nigeria and today we have a family of over half a million active and loyal customers on Facebook. This just goes a long way to tell how Nigerians are embracing the concept of online shopping and above all the best-in-class premium service we are bringing to them. We can only continue to prove to Nigerians our commitment to delivering smiles to them like we have done in our 1st year, with the best in online shopping experiences yet to come”
Reiterating
this, Opeyemi Adetomiwa, Community Manager at Jumia Nigeria said, “This just goes
to show the acceptance of our brand by Nigerians, the people have shown they
love Jumia.com and our offering. Through social media we have given the
customer a voice where their feedback matters a lot to us. This experience
isn’t easily put in words, you should like the page yourself to understand how
active and loyal our customers are, they are engaging all the time”.
The
Jumia.com social media platform is another avenue where customers communicate
with its staff to clarify and get more info about whatever they need to know
about products/service, get info on the latest and best offers on the site, as
well as win lots of give-aways.
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